Delivery status due to the new coronavirus
Due to the influence of the new coronavirus, the number of air cargo flights has decreased, and international delivery is delayed more than usual. Thank you for your understanding.
Year-end and New Year delivery
Since the year-end and New Year holidays are a busy season for warehouses and delivery companies, it will take longer than usual to deliver. Thank you for your understanding.
Correspondence of Chinese New Year and National Day
Most of the products we handle are manufactured in Greater China, and manufacturers and warehouses will be closed during the Chinese New Year and National Day holidays, which will affect delivery.
The Chinese New Year season is from mid-January to mid-February. The National Day will be in early October. Orders received during this period will take longer than usual to be delivered. Thank you for your understanding.
Before contacting us
The following cannot be handled at this window. Thank you for your understanding in advance.
- Products purchased at other stores or crowdfunding (please contact other stores or the crowdfunding executor directly)
- Products handled by our company are resold elsewhere (please contact the purchaser or manufacturer directly)
- Inquiries from people other than the person who purchased the product at our shop.
- Inquiries about product pages of other stores
About delivery status
- As a general rule, our products will be shipped from overseas. One of the following delivery routes will be selected depending on the manufacturer's convenience.
Direct delivery from overseas factories to customers
b. Delivered from overseas factories to domestic warehouses and then transferred to customers
- Regarding the update of the delivery status, in the case of a, it will be updated to the status of "delivering" when the shipping notification is received from the manufacturer. In the case of b, after the goods arrive at the domestic warehouse, they will be updated to the status of "in delivery" when they are transferred from the warehouse to the customer.
- Delays may occur due to cargo operation status and customs clearance procedures. For the latest delivery status, please check the online package tracking service based on the tracking number in the delivery status notification email (title is "Your order is being delivered" etc.). We cannot accept cancellation of your order during delivery.
- If you order products from multiple manufacturers, each product will be shipped individually by each manufacturer.
Below are some of the package tracking services:
About changing the shipping address after ordering
If you change the shipping address, please be sure to contact customer support.
Changes are accepted only if all of the following conditions are met. Please note that there is a system delay in updating the delivery status, so it may not be possible to change it if the number of days has passed since your order. Please note that.
- The product has not been shipped (shipped directly from the manufacturer and has not been shipped from the manufacturer / transferred from the domestic warehouse and has not yet been shipped from the warehouse).
- If there is no change in shipping costs between the old and new addresses. For example, we cannot change domestic delivery to overseas delivery.
At our shop, the receipt is sent by e-mail in the form of a PDF file. We do not respond by mail.
For customers who need a receipt After receiving the ordered item Please contact customer support with your address and proviso.
About returns, exchanges, refunds, and repairs
We have a policy. Detail is "Return / Exchange / Refund / Repair Policy" page Please refer to.
If you do not receive the item
Please check this page https://modern-g.com/pages/shipping
If you are charged a customs duty upon receipt
Please check this page https://modern-g.com/pages/import-tax
About postpay (paidy)
We do not accept payment methods at this counter. Please contact Paidy's help or customer support desk.
Extended warranty provided by PROTEGER
The Gloture Customer Support Center does not accept inquiries regarding the extended warranty provided by Proteger. Proteger's dedicated page ( https://hi.helloproteger.com/for-customer/ ) Please contact us.
In addition, about the handling, purchase, etc. of products
For inquiries, please use "Support" displayed at the bottom right of the screen. Please enter the correct email address when making inquiries. If the email address is in the wrong format, we will not be able to contact you back.
In rare cases, we have received inquiries that the reply mail from our company was classified as "junk mail" and was not noticed. If you do not receive a reply email within 7 business days after making an inquiry, please check if it is classified in the "Junk Email" folder. Before making an inquiry, set the junk mail filter @ gloture.zendesk.com @ gloture.co.jp @ gloture.jp @ shopify.com We kindly ask you to exclude it.
We will check your order history, so we will check it. The name, email address, and order number you entered when ordering Please enter and contact us.
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↓ "Support" is displayed like this
|Gloture Co., Ltd. Customer Support|| Business hours: Weekdays from 11:00 to 18:00 (closed on Saturdays, Sundays, national holidays, and year-end and New Year holidays)|
● In principle, we will reply to your inquiries within 3 business days, but we may have to wait for a reply depending on the content.
● Inquiries received on non-business days will be answered on the next business day or later.